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Technical Support

Worldwide | Sept. 24, 2026

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Company: Igloocompany

Country: Worldwide

Salary: $2,000 - $2,200

Type: Remote

Employment: Contract

Description:

About igloo

igloo is a global leader in large-scale smart access management solutions for homes and cities. We provide an end-to-end hardware and software solution giving property managers, operators, and tenants seamless, secure, and connected access experiences. With a strong presence in 5,000+ enterprise customers and 80+ distributors worldwide, we’re shaping a keyless future.

The Role

This role will be responsible for providing support, troubleshooting issues, guiding users through solutions, and collaborating with internal teams to ensure a smooth and reliable user experienceThis role will require to work in shift between US daytime and Indonesia daytime

Duties & Responsibilities

  • Work in shift between Indonesia daytime and US daytime hours to support users and ensure coverage across time zones
  • Provide first-line technical support via email, chat, or Jira ticket
  • Troubleshoot and resolve technical issues and enquiries
  • Investigate and escalate complex technical problems to engineering teams when necessary
  • Document issues, resolutions, and technical processes clearly
  • Assist in onboarding users by guiding them through setup and integration processes
  • Collaborate with product and engineering teams to improve system reliability and user experience
  • Maintain up-to-date knowledge of product features and technical updates

Qualifications

  • BSc/BA in Computer Science, Engineering or a related field
  • Preferably 1-2 Years’ of experience in technical support, helpdesk, or related technical role
  • Basic understanding of APIs, HTTP protocols, and troubleshooting tools
  • Familiarity with logs analysis and debugging
  • Strong programming/scripting skills (e.g., Java, Python, JavaScript)
  • Good communication in English both written and verbal
Salary: SGD2000-2200

Originally posted on Himalayas

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Web: Apply here

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